for Primary Care & Specialist Clinics
Empowering the clinics of the future.
Elevation Labs embeds JOUD Health into the daily operations of primary care and specialist clinics. One connected system answers calls, reaches patients, checks them in, briefs the physician before each visit and turns the conversation into a draft note, all from the same patient chart. Enterprise-grade security.
- Canadian-Built
- Care Team-Led Design
- HIPAA & PIPEDA Compliant
Product Ecosystem
Purpose-built technology,
engineered from the ground up.
We engineer enterprise-grade infrastructure for the daily realities of primary care and specialist clinics. Every system is built to safeguard clinical data at the highest standard, while removing the administrative friction that slows your frontline staff and stands between patients and the care they need.
Our Platform
JOUD is one clinic operations platform for the front desk and the physician. It answers and makes calls, confirms and reminds, checks patients in, briefs the physician before each visit and turns the conversation into a draft note. Every workflow is designed by practicing physicians and engineered for the clinic teams who live inside them.
Explore JOUD HealthAround the visit
Connected through
Inside the visit
AI Receptionist
Answers every call: booking, cancellations, file updates, messages for physicians and after-hours calls, and hands off to staff when a person should take over.
Outbound Calls
Proactive outreach for recalls, referrals, post-visit check-ins and waitlist openings, retried on the schedule you set.
Confirmations & Reminders
A text goes out the moment a visit is booked, moved or cancelled, with reminders before every appointment.
Check-in & Intake
Kiosk and tablet check-in with digital forms and walk-in queuing, synced to the chart in real time.
Pre-Visit Summaries
A one-screen brief of the chart before each visit, with every line traced to where it came from.
AI Scribe
Drafts the visit note from the conversation. The physician edits and approves it, then places it in the chart.
Connected through
The patient's chart
Every product works from the same chart in your EMR, so what one learns, the next one sees.
What we are building next
Results Automation
Tracks outstanding lab and diagnostic results through to physician review and patient notification; flags anything still open.
Inbox Management
AI-triaged fax, portal, and message inbox; surfaces urgent items and drafts routine replies.
Clinical Support Agents
Specialty-specific AI agents that assist physicians with protocols, flags, and decision support.
Ecosystem
Physician & Care Team-Led Co-Design
Intentional Change Management
High-Trust Guardrails
Unified Practice Operations
FAQ
Frequently asked questions.
Answers to what Canadian primary care and specialist clinics ask most before choosing JOUD Health.
What is JOUD Health?
JOUD Health is a clinic operations platform built by Elevation Labs for primary care and specialist clinics across Canada and the United States. It handles inbound patient calls with an AI receptionist, books and reschedules appointments, automates referrals, manages the waitlist, places customizable outbound calls for recalls and follow-ups, routes patient messages to the right physician or care team, automates intake through digital check-in and forms, and sends appointment confirmations and reminders. For physicians, it prepares a pre-visit summary of the chart and drafts the visit note with an AI scribe. All of it is integrated with your EMR.
Is JOUD Health compliant with health privacy laws?
Yes. JOUD Health operates under a formal compliance framework covering HIPAA in the United States, and PIPEDA plus the applicable provincial health-privacy frameworks across Canada, overseen by a dedicated compliance officer. Patient data is processed and stored in-region: Canadian data centers for Canadian clinics, US data centers for US clinics. Completed privacy impact assessments for Ontario, Alberta and British Columbia are available to support each clinic's own review.
Where is Elevation Labs available?
Elevation Labs serves primary care and specialist clinics across Canada and the United States. The platform is cloud-based, so clinics can subscribe and go live in days under the health-privacy framework that applies where they operate. Patient data is processed and stored in-region: Canadian data centers for Canadian clinics, US data centers for US clinics.
What types of medical clinics does Elevation Labs work with?
Elevation Labs works with Canadian medical clinics including family medicine practices, walk-in clinics, specialist clinics, multi-physician group practices, and urgent care centers. Our platform is purpose-built for the realities of frontline clinical care.
Can JOUD Health answer my clinic's phone calls?
Yes. JOUD Health includes an AI receptionist that handles every inbound patient call, covering bookings, rescheduling, cancellations, new patient registration, prescription refill requests, and after-hours inquiries. Using conversational AI, it classifies each request, routes patient messages to the right physician or staff member, and escalates to clinic staff when needed. JOUD Health also places customizable outbound calls for booking, follow-ups, reminders, and clinic-specific use cases.
Does JOUD Health integrate with existing EMR systems?
Yes. JOUD Health is built with an EMR-agnostic integration layer that synchronizes patient data and appointment records directly with your clinic's existing Electronic Medical Records system in real time, including TELUS CHR, OSCAR, and Accuro.
What makes Elevation Labs different from other healthcare AI companies?
Most healthcare AI vendors solve one problem and leave clinics to stitch the rest together themselves. JOUD Health takes a different approach: one platform runs the whole patient journey and the work behind it quietly in the background, so your team isn't pulled between different systems just to get through the day. It's built to health-privacy standards from day one, not retrofitted after the fact, with your data staying in the country your clinic operates in. And it's shaped by physicians and care teams who've actually worked a front desk, not engineers guessing at what clinics need. Pricing scales with what your clinic actually uses instead of forcing you into a tier that doesn't fit, and Elevation Labs stays close through onboarding, workflow changes, and whatever comes after, for as long as you're a customer.
How does digital patient check-in work?
JOUD Health's digital check-in lets patients check in via a kiosk or tablet at the clinic, by scanning a QR code, or through a digital form sent in advance. The system captures patient identity, updates their record, completes intake forms, and manages walk-in queues, syncing everything with the EMR in real time and eliminating manual front desk data entry. Every check-in appears instantly in the staff portal, giving your front desk a live view of who has arrived and who is still waiting.
Does JOUD Health include an AI medical scribe?
Yes. The physician records the visit with the patient's consent, and JOUD Health turns the conversation into a draft note in the chart's own sections, with billing codes suggested from what the note documents. Before the visit, it also prepares a one-screen summary of the patient's chart. Nothing reaches the chart or the payer until the physician approves it.
How do I get started with JOUD Health for my clinic?
The easiest way to see if JOUD Health is the right fit is to book a free walkthrough at elevationlabs.io/demo, where a thirty-minute session shows the platform configured around how your clinic actually works. If it's a good match, most clinics are live within days to a couple of weeks, since JOUD Health is configured to your workflows. And the relationship doesn't end at go-live: Elevation Labs stays involved to help your team through the transition, for as long as you're a customer.